Super app usage has been on the rise since COVID-19 spread as more people are shifting their purchase preferences. Now they expect everything right through an all-in-one solution, be it shopping for clothes, making payments, ordering pizza, or buying groceries.
As people expect to get everything with a few clicks on a mobile application, it has become vital for business owners to focus on catering to their needs effectively. Most are trying to provide multi-service solutions under one roof just, similar to Gojek. Business owners know well that an all-in-one multi-service app provides them with multiple opportunities and helps them easily optimize their brand.
Why Dip Your Toe in Multi-service Business with All-in-one Solution?
There are different types of apps SouthEast Asians use to make their life smoother and more convenient. This includes Grab, Gojek, and many more that make it easier for them to get everything at their doorsteps. Gojek is one of the most used ones, with millions of users globally.
Recently Gojek has introduced new innovations to meet the transportations needs of people and answer their concerns. The multi-service service platform is always looking to introduce new ways that make its customers, services providers, and partners work smoothers.
Indonesia’s Gojek has acquired 3 financial businesses with the aim to expand its business from taxi-hailing to meal delivery and other on-demand service offerings, according to Reuters.com’s recent survey. Launched in 2010 with just twenty bike drivers, Gojek has come a long way in a few years. It has gained its position as the top on-demand multi-service platform worldwide.
If you are looking to gain popularity like Gojek, then it becomes essential for you to try a new approach that helps you meet your customers’ needs and optimize your business. If you don’t have a multi-service app, then, first of all, it becomes crucial for you to get it with the help of the right tech part.
An all-in-one service app similar will help you list all your business services under one roof. It automates and smoother your business process; besides, it helps you manage everything right from one platform. Investing in a multi-service app provides you with lots of opportunities and scope to optimize your business. Effective business function results in more happy customers, which ultimately boosts your business leads and profit.
How Multi-service App Proves Beneficial for Your Business?
Customers spend about 85% of their time on their smartphones using one or other apps. They are more likely to use social channels, gaming, and other apps. Besides, they also use different apps like food ordering, ride-hailing, appointment booking, and many more.
According to TechCrunch, more than 57% of millennials download new apps after deleting the old ones, while 30% of people aged 35 to 54 do the same. They say that they delete it because it’s of no use to them, their data has been used, their smart device needs decluttering, or just because they don’t have enough space in their mobile phone.
For example, if individuals need to book a ride, they will install an app similar to Uber, Lyft, or any other but choose to remove it immediately after its use. And if you don’t want your business app to fall in this category, then avoid serving only one service through one app.
Instead, you can choose to build a multi-service app that provides lots of perks like increased revenue, customer base, and more. Let’s explore more to know how a multi-service app proves beneficial for your business.
Helps to Gain Loyal Customer Base
Approximately five billion users have internet access on their smartphones, according to a Statista report. However, app downloads are increasing steadily with each passing day as people are ready to pay more for the convenience mobile apps provide to them.
The global mobile app revenue was measured to reach around 318 billion U.S. dollars in 2020; this figure is projected to grow higher in the upcoming years. As a multi-service business owner, if you are looking to boost your customer base, a multi-service app makes it easier for you.
Create Brand Awareness
As today’s tech-savvy people have their presence on smart platforms, having your business on the same is a smart choice. You can build a unique presence for your multi-service business through a multi-service app.
You can easily have your unique business logo, name, and theme over the multi-service app. Remember, the more your customers are happier with your brand service, your customers are likely to spread word of mouth and help you boost your brand awareness.
Develop Good Relations with Customers
Mobility makes it more straightforward for you to get connected with your customers, know their pain points and solve them. This will definitely help you to develop strong relationships with your customers. The in-app chat and feedback functionality of the multi-service app makes it easier for you to know what your customers think about your business service and answer their issues immediately.
Boost Your Business Reach
Now you don’t have to limit your business reach to brick-and-mortar stores. A feature-rich multi-service app like Gojek makes it easier for you to grow your business beyond boundaries. It comes with all required modules and features that help you manage your business right from anywhere and at any time. It also makes it more leisurely for you to introduce the platform in the language the people of particular demographics are more familiar with.
Increase Business Revenue
The multi-service app makes it easier for you to satisfy your customers’ demand for various services with ease. You can have coming back customers and make them spread word of mouth by providing improved business service with a feature-rich all-in-one service app. The more the number of happy customers you have, the greater revenue and profit you get.
The multi-service app helps you automate your business activities and have complete control over each of them right from one place. Now you don’t need to manage multiple apps to keep your business operational; you can do all things right through one app; just go ahead and get your multi-service app today and grab the scopes to optimize your business.
Ending Note
In today’s quickly evolving business world, it becomes crucial for you to opt for new trends and ways that help you to bring more profit to your table. Therefore, developing multi-service apps is in demand in the present market.
More customers these days are more likely to use such apps because it provides them with great flexibility to get the needed things, also without the need to download multiple apps on their smartphone. Hurry up, get in touch with the right tech partner and take your venture online today!
