Make your retail store smarter with intelligent retail solution
It is becoming more and more important for retail businesses to adopt a comprehensive retail solution to make their retail stores smarter. In the age where customers expect a personalized service, recognition and rewards, small and medium retail stores need solutions that satisfy all types of customers.
Customers want consistent and frictionless experience across the channels they choose to shop products. To deliver rich customer experiences, your retail business needs solutions that provide customer insights from across channels, synchronized back-end and front-end operations and more. Decision making around such technology is crucial. Microsoft Dynamics Commerce is a safe choice when it comes to retail technology for retailers today.
Here are the few reasons why Dynamics 365 Commerce is the best pick for today’s retail businesses?
Personalize customer experience:
In the competitive environment, you need to have a proactive selling approach. Simply offering good quality products is not enough now. Most of the customers are likely to purchase from the retail brand that treats them in a personal manner. They want good experiences when they are out to purchase from you. You should consider the customer’s behavior and react to their needs.
Dynamics 365 Commerce is capable of grabbing customer information from your applications, CRM’s, conversations, social media activities, browsing history, in-store purchases and so on. It then groups together to get insights about each customer and provide personalized service. This information will be helpful in recommending products, offering unique promotions and personalizing communications across all online and offline channels via Dynamics 365 platform.
Integrate different business entities:
Effective coordination and communication is critical for your retail business with separate units. With proper communication between the units, you will have no difficulty in making decisions on integral matters such as inventory, pricing and promotions and increase operational efficiency too. The consequences from your customer’s part will be high if you lack proper communication. For example, how upset would your customer be if he is notified that a product he ordered online is out of stock?
D365 Commerce comes with intelligent technology that unifies all your data from across your units in real-time. As all the data is available in a centralized location, your employees can access relevant data to fulfill their role. This enables them to coordinate and communicate with each other on key matters and provide frictionless experiences both in-store and online.
Make your in-store smarter:
Although online purchases have grown tremendously, there has been no decline in making in-store purchases. A large percentage of people still prefer to buy directly from the store. People looking at products in person before making the online purchase are increasing. Therefore, it is important to have the stock of products in-store that the customers want to purchase online. Here the personalization at in-store is relevant.
D365 Commerce allows you to analyze data from online and in-store buyers and accordingly tailor inventory and products in both the stores. The new application Dynamics 365 Connected store provides employees the information they need to tailor shop using information grabbed from store cameras and sensors.
Reach your customers where they are:
Omnichannel solution is what you need to improve your retail business. Customers also want the same because they can purchase through their preferred channels.
Dynamics 365 Commerce is an omnichannel solution that integrates all digital and physical channels including online, mobile, call center, social media, and point-of-sale to deliver seamless buying experiences to customers. This helps to elevate customer experiences and customer satisfaction, leading to improved sales and growth. When you see your customers online, or vice versa, you can adopt a range of ways to augment their experiences. Offer a discount package to first time buyers, recommend products based on customer’s browsing history, invite them to watch your new product launch or send them a message to let them know their product has arrived in the store. There are many ways you can utilize D365 Commerce to elevate customer experiences.
Dynamics 365 Commerce is an advanced retail solution that helps you:
- Attract customers by delivering personalized experiences and streamlined store operations.
- Create rich experiences across all touchpoints.
- Improve product offerings with insights.
- Unify data grabbed from multiple sources.
- Help customers with various effortless shopping options.
- Build long-lasting relationship with customers.
- Use AI to predict customer needs and speed up sales agent’s productivity.
- Employees can look into the customer profile and adapt their service in-store.
- Create a smart supply chain that adapts to the fluctuating market.
D365 Commerce is a complete retail solution that delivers a great shopping experience to customers. Integration with other applications is an important aspect. D365 Commerce seamlessly integrates with other Dynamics 365 applications, Microsoft 365, Microsoft Power Platform to expand the capabilities.
When you decide to take advantage of D365 Commerce for your business, ensure you get the service from Microsoft Gold Partners who are well-versed in Dynamics 365 Implementation. If your business is in GCC or anywhere in the MENA countries, it is worth it to count on reliable Microsoft dynamics 365 gold partner, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, Pakistan, and India.
